Remote visual support
VisIt is xSTYM’s optional remote visual support integration partner. It lets support teams initiate a video session directly from a ticket, connect with the customer, and resolve visual issues without switching tools or losing ticket context.
What VisIt adds to xSTYM
VisIt adds real-time visual support to the existing xSTYM ticket workflow. Agents can start a video support session directly from a ticket, see the issue instead of relying only on a description, and continue working with the same customer, problem, and ticket context throughout the interaction.
How it works
When visual assistance is needed, the agent can initiate a VisIt session directly from the ticket. The customer joins the remote support session, the agent can inspect the issue in real time, and the ticket remains the central place for the ongoing support workflow.
Why use it
Some problems are difficult to describe but easy to recognize once they are visible. Remote visual support can reduce misunderstandings, speed up diagnosis, and help agents resolve issues without asking customers to explain every detail verbally.
Designed as an add-on
VisIt is optional. xSTYM Ticketing works independently without it, and organizations can enable the integration only when remote visual support is useful for their support process.